So how big is this Social CRM thing going to be?
2009 has seen the rise of Social CRM. People are actually proactively searching for the term on Google. Recent CRM industry gatherings; the CRM Evolution conference and Gartner’s CRM Summit, have given...
View ArticleSocial CRM: The #SCRM Accidental Community Roundtable Conversation
Brent Leary, creator of the #scrm hashtag on Twitter and well respected author and speaker, recently invited me to participate in a round table discussion on Social CRM alongside 3 very insightful...
View ArticleSocial Media, Collaboration, and Customer Insights with an elite group of...
When SugarCRM asked me to assemble the social track for SugarCon, the first thing that impressed me was the “spirit” of the track, and conference for that matter. It had little to do with touting...
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